Q: Where are your parts made?
We currently have a manufacturing plant in our USA facilities that focuses on gaskets, gasket kits, hardware, engine kits and more. In addition, we have joint ventures and strategic alliances with thousands of suppliers worldwide with whom we produce the parts. Each and every part sold under the CTP brand undergoes a strict three-stage quality control inspection procedure that ensures top quality consistency and guarantees maximum performance parts.
Q: What is your overview catalog? How can I get one?
Our overview catalog is an overview of the most popular parts we carry in our inventory. If you wish to receive a hard copy, please email us with a request and address information to [email protected].
Q: What are the benefits of having access to your online system?
The CTP online system gives customers 24-hour access to our inventory. More than just checking parts availability, customers can place orders, track their current orders and even send an instant message to their salesperson.
Q: How can I access your online system?
Q: How can I quickly find out if you carry a specific part number in stock?
The CTP inventory search tool allows you to find if we currently stock the part you need. Click here for our online CTP Inventory Search.
Q: What is the Insidetrack?
The Insidetrack is a monthly e-newsletter we create with insightful information relevant to our industry as well as information about our new products and developments.
Q: How do I subscribe to the Inside Track?
Q: I already have an account but cannot remember my password. How can I retrieve it?
Follow the link for “Forgot password?” on the home page and you will be asked to enter your login/user name and email address. Then you will be asked one of the security questions you answered while at your initial login. For security purposes, an email with your password will be sent to you.
Q: My online account seems to be temporarily deactivated, what can I do to reactivate it?
After some time of inactivity, your online account is temporarily deactivated to protect your security and information. In order to access and/or reactivate your online access, you must email and/or contact your sales representative and request for him/her to reactivate your account
Q: How do I get in contact with a sales representative in my area?
To find more information, you can always contact us at [email protected]. For added convenience, you can also direct your inquiries to the representative in your area:
Q: How do I become an official reseller and/or dealer for the CTP brand?
For dealership and/or to become a reseller, please contact us at [email protected]
Q: Where do you ship from/to?
We have strategically located facilities in Miami, Florida and Dallas, Texas where we have over 400,000 square feet of warehouse space housing one of the largest inventories of new replacement parts for heavy equipment. We currently ship to over 130 countries.
Q: What kind of warranty does CTP offer?
We believe in our product. We stand behind it with our warranty. The CTP warranty is one of the best in the market. For a complete disclosure of our warranty please Click here.
Q: How long does it take for my order to be ready?
We process your order right away. Most of the time we ship orders the same day if they are placed at or before 3pm EST for our Miami Branch and CST for our Dallas Branch Monday – Friday.
Q: How can I print my quote?
Find the quote you would like to print, edit or email. Go to the left had of you screen and select the field under the action you wish to do.