The Front Desk Assistant/Receptionist is responsible for the following tasks:
Providing timely coverage of the telephone system, screening and forwarding calls, providing information and taking messages in a cordial and professional manner.
Greeting visitors entering establishment, determining nature and purpose of visit, and directing them to specific destination. Also logs and provides a Visitors Pass to all who apply.
Quotes products via e-mail and fax, also files and distributes copies of quotes to appropriate Sales Representatives by end of business day.
Distributes quote by end of business day to appropriate Sales Representatives.
Keep a current record of staff members’ whereabouts and availability.
Providing information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Deal with queries from walk-in customers and prospective applicants.
Responsible for company correspondence (mailing and distribution).
As part of the job, this position requires the ability to react to changes productively and to handle other tasks as assigned.
High School Diploma, some college preferred
1-3 years experience in a front desk setting with high volume calls
The Front Desk Assistant/Receptionist position requires basic general office experience (filing, calculator, telephone, data entry) good mathematical skills and proficient in computers (word, excel and outlook); fully bilingual excellent verbal and written communications skills in both English and Spanish; high standards of honesty and confidentiality; excellent customer service skills and able to work with little or no supervision.
Physical Requirements & Work Conditions
This position requires, sitting talking, and using his/her hands, eyes, and/or ears (90%), walking (10%).