NEW REPLACEMENT PARTS FOR HEAVY EQUIPMENT

Front Desk Assistant/Receptionist

Job Summary

The Front Desk Assistant/Receptionist is responsible for the following tasks:

Providing timely coverage of the telephone system, screening and forwarding calls, providing information and taking messages in a cordial and professional manner.

Greeting visitors entering establishment, determining nature and purpose of visit, and directing them to specific destination. Also logs and provides a Visitors Pass to all who apply.

Quotes products via e-mail and fax, also files and distributes copies of quotes to appropriate Sales Representatives by end of business day.

Distributes quote by end of business day to appropriate Sales Representatives.

Keep a current record of staff members’ whereabouts and availability.

Providing information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Deal with queries from walk-in customers and prospective applicants.

Responsible for company correspondence (mailing and distribution).

As part of the job, this position requires the ability to react to changes productively and to handle other tasks as assigned.

Qualifications

High School Diploma, some college preferred

1-3 years experience in a front desk setting with high volume calls

The Front Desk Assistant/Receptionist position requires basic general office experience (filing, calculator, telephone, data entry) good mathematical skills and proficient in computers (word, excel and outlook); fully bilingual excellent verbal and written communications skills in both English and Spanish; high standards of honesty and confidentiality; excellent customer service skills and able to work with little or no supervision.

Physical Requirements & Work Conditions

This position requires, sitting talking, and using his/her hands, eyes, and/or ears (90%), walking (10%).

Digital Marketing Specialist

Job description

The Digital Marketing Specialist will be responsible for implementing SEO and SEM initiatives as well as creating advertising campaigns across Google, Facebook, and Instagram to maximize online and digital marketing efforts. The role will analyze metrics to show results of digital campaigns, coordinating with Social Media Specialist all social media activities and creating optimized content that attracts keyword searches and online searchers.

Duties & Responsibilities

· Basic keyword research, analytics, and website traffic analytics skills.

· Basic content writing and keyword centric content creation.

· SEO Best practices knowledge to implement the correct content or strategies to capture search traffic.

· Coordinate with Social Media Specialist on social media strategies through competitive research, benchmarking, messaging, and audience identification on different platforms like Twitter, Facebook, Instagram, YouTube, LinkedIn and TikTok.

· Implementing SEO, SEM and initiatives to capture traffic for existing and future products/ services.

· Research and implement strategies directed by management for placement or overview of Amazon and eBay.

· Analyze metrics to report on KPI’s and implement new KPI’s to be approved by management

· Assist in the development of marketing plans and advertising strategies.

· Assist in developing special promotions for specific products online.

· Assist the marketing director as well as the rest of the marketing team with any duties assigned.

· Must be able to react to changes productively and handle miscellaneous tasks as assigned.

· Ability to grow, continually learning new services.

· All other duties as needed

Knowledge & Skills

· 3-5 years work experience with SEO Experience

Hands-on social media platforms experience

· Knowledge of analytics programs such as GA, Matomo, others…

· Extensive knowledge of WordPress, the WordPress ecosystem, WordPress hosting best practices

· Strong computer skills

 

Customer Service Representative

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

  1. The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. This position requires strong services skills.
  2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.
  3. The individual must have technical knowledge of CTP products, in the following areas:
  4. Product performance and specifications
  5. Product Application
  6. Must have the ability to grow; continually learning about new products, services and methods of presentation for CTP products.
  7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.
  8. Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.
  9. Resolve problems and complaints through proper internal channels in a professional manner.
  10. Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.
  11. Quoting (e – mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
  12. Order placing – ensuring product availability.
  13. Follow – up on orders to ensure items are ready to ship.
  14. May need to assist the Accounts Receivable department in matters of collection.
  15. Open new accounts as necessary.
  16. Educate existing and potential customers on the use of CTP online.
  17. Handle special request (Loc 2 Orders).
  18. Work with the Shipping department in preparing freight quotes as requested by customers.
  19. Update back-order status on a bi – weekly basis and provide clients with this information.
  20. Handle container preparation with support of the Territory Manager.
  21. Miscellaneous work such as follow ups with billing & invoicing.
  22. Attend Sales department meetings, as required.
  23. Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

           Qualifications

 Education (Preferred Level).

Bachelor’s Degree Preferred

Experience (the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook

Part-time Customer Service

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

1. The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. This position requires strong services skills.

2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.

3. The individual must have technical knowledge of CTP products, in the following areas:

4. Product performance and specifications

5. Product Application

6. Must have the ability to grow; continually learning about new products, services and methods of presentation for CTP products.

7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.

8. Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.

9. Resolve problems and complaints through proper internal channels in a professional manner.

10. Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.

11. Quoting (e – mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.

12. Order placing – ensuring product availability.

13. Follow – up on orders to ensure items are ready to ship.

14. May need to assist the Accounts Receivable department in matters of collection.

15. Open new accounts as necessary.

16. Educate existing and potential customers on the use of CTP online.

17. Handle special request (Loc 2 Orders).

18. Work with the Shipping department in preparing freight quotes as requested by customers.

19. Update back-order status on a bi – weekly basis and provide clients with this information.

20. Handle container preparation with support of the Territory Manager.

21. Miscellaneous work such as follow ups with billing & invoicing.

22. Attend Sales department meetings, as required.

23. Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

Qualifications

Education (Preferred Level).

Bachelor’s Degree Preferred

Experience (the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook.

Physical Requirements & Work Conditions

This position requires, sitting (75%), walking (25%), talking, and using his/her hands, eyes, and/or ears. The individual must be able to travel by car, plane, or train.

Inside Sales – Miami

Job Summary

The Sales Representative is responsible for providing timely and accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. The amount of customers this position has is less than the Territory Sales Representative.

This position requires strong negotiating skills.

The willingness to travel on some occasions.

The individual must have technical knowledge of our products, in the following areas:

  • Product performance and specifications
  • Product Application
  • Product Troubleshooting

Ability to grow; continually learning about new products, services and methods of presentation for CTP products.

Performing other clerical duties as required, including, but not limited to, filing, data processing, typing, etc…

As part of the job, the position also requires that you have the ability to react productively to changes and handle other tasks as assigned.

 

Responsibilities

Sales

Meet or exceed established sale goals with the support and supervision of the Territory Manager.

Handle daily sales activities for appointed customers such as:

  • Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
  • Order placing – ensuring product availability
  • Follow – up on orders to ensure items are ready to ship
  • Creating shipping instructions – as per customer request
  • Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
  • May need to assist the Accounts Receivable department in matters of collection.

Follow – up on quotes and orders not finalized in order to complete the sale.

Look over all CTP parts categories demonstrating professional sales ability, knowledge and skills across all product lines.

Continually learn about new products, services, and methods of presentation for these products.

Understand and have complete knowledge of the system codes and software available, to operate efficiently.

Prepare frequent call reports that indicate the status of each customer.

Open new accounts as necessary.

Educate existing and potential customers on the use of CTP online.

Handle special request (Loc 2 Orders)

Work with the Shipping department in preparing freight quotes as requested by customers.

Assist customers to research parts.

Update back order status on a bi – weekly basis and provide clients with this information.

Handle container preparation with support of the Territory Manager.

Miscellaneous work such as follow ups with billing & invoicing.

 

Customer Service

Host visiting customers at the office or warehouse.

Interact with other departments to ensure the proper handling of customer requirements.

Resolve problems and complaints through proper internal channels in a professional manner.

Respond to all incoming emails within 24 hours.

Respond to all voicemails within 24 hours.

Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.

Stocking Manager – Miami

Job Summary

Stocking Managers are responsible for supervising and coordinating activities of workers concerned with ordering, receiving, storing, issuing, and shipping materials. They manage employees who maintain supplies and product inventories in warehouses and manufacturing units.
Tasks and duties
1. Assist the Operations Manager with the supervision and execution of duties of the stocking department.

  1. Identify problems with stocking procedures and quickly resolve them.
  2. Coordinate project tasks within budget and timelines.
  3. Communicate with internal teams to ensure project delivery, negotiate delays or resolve roadblocks.
  4. Manage stocking personnel so that they meet company goals.
  5. Maintain procedural documentation for reference purposes.
  6. Prepares schedules for Stocking Warehouse Associates, training new employees on how to use machinery and monitoring compliance with safety standards.
  7. Establish stocking practices and protocols to achieve an efficient and productive stocking department.
  8. Set warehouse and team goals in collaboration with executive management and other team leads.
  9. Monitor workplace performance and lead training initiatives to improve employees.
  10. Communicate with other departments to ensure products are stocked in a timely manner

Education, Skills and Requirements

  1. A bachelor’s degree is preferred, ideally in business management, operations management, or a related field.
  2. At least 3 years of experience.
  3. Must be very organized and detail oriented.
  4. Strong communication skills are needed in both verbal and written.
  5. Leadership skills are essential.
  6. Training techniques.

Physical Requirements

  1. Ability to lift and carry up to 50 pounds and push/pull heavy loads of 75 pounds in a physical environment
  2. Must be able to work 100% of the time moving about in the work area
  3. Ability to perform work tasks while bending, stooping, climbing, and reaching

 

Outside Sales Representative – Dallas

The Sales Representative is responsible for providing timely and accurate reports of progress and seeking new and innovative strategies for improving sales. This position has less number of customers than the Territory Sales Representative.

This position requires strong negotiating skills, Willingness to travel on regular days.

The individual must have technical knowledge of our products, in the following areas:

  • Product performance and specifications
  • Product Application
  • Product Troubleshooting

Open to continually learning about new products, services, and presentation methods for CTP products.

Be able other clerical duties as required, including, but not limited to, filing, data processing, typing, etc.

As part of the job, the position also requires that you can react productively to changes and handle other tasks as assigned.

Responsibilities

Sales

Meet or exceed established sale goals with the support and supervision of the Territory Manager.

Handle daily sales activities for appointed customers such as:

  • Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
  • Order placing – ensuring product availability
  • Follow up on orders to ensure items are ready to ship
  • Creating shipping instructions – as per customer request
  • Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
  • May need to assist the Accounts Receivable department in matters of collection.

Follow up on quotes and orders not finalized to complete the sale.

Look over all CTP parts categories demonstrating professional sales ability, knowledge, and skills across all product lines.

Continually learn about new products, services, and presentation methods for these products.

Understand and have complete knowledge of the system codes and software available, to operate efficiently.

Prepare frequent call reports that indicate the status of each customer.

Open new accounts as necessary.

Educate existing and potential customers on the use of CTP online.

Handle special requests (Loc 2 Orders)

Work with the Shipping department in preparing freight quotes as requested by customers.

Assist customers in researching parts.

Update order status bi-weekly and provide clients with this information.

Handle container preparation with the support of the Territory Manager.

Miscellaneous work such as follow-ups with billing & invoicing.

Customer Service

Host visiting customers at the office or warehouse.

Interact with other departments to ensure the proper handling of customer requirements.

Resolve problems and complaints through proper internal channels in a professional manner.

Respond to all incoming emails within 24 hours.

Respond to all voicemails within 24 hours.

Maintain sufficient supplies of marketing material, such as literature and/ or brochures

 

Knowledge/ Experience/ Skills:

The Sales Representative requires excellent leadership, organization, communication, and interpersonal skills; excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook.

 

Physical Requirements & Work Conditions  

This position requires sitting (50%), walking (50%), talking, and using his/her hands, eyes, and/or ears. The individual must be able to travel by car, plane, or train.      

 

Company Policy                   

Our company strictly prohibits the use of cellular phones in the facilities.

We follow a rigorous Non – Harassment Policy

Integrity & Confidentiality Agreement

Attendance & Punctuality Policy

Associates MUST wear Costex uniforms at all times.

Assistant Manager – Dallas

Job Summary

The Assistant Manager is responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.

Duties & Responsibilities            

  • Close or open facility as needed.
  • In the event that Dallas Branch Director is out of office, this position will be acting second in command and all employees with tardiness or absence notices as well as all management related questions or concerns must be directed to Assistant Manager.
  • Run credit cards when needed.
  • Compares identifying information counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
  • Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
  • Resolves billing or service complaints and refers grievances to designated departments for investigation.
  • Reviews all pending shipments and advises Sales Representatives of any delays due to instruction or payment issues.
  • Reviews Shipping Menu (AS400) to ensure that all shipments are on schedule and that all information pertaining to the order has been updated in the system.
  • Confers with Receiving Associates to verify scanned merchandise.
  • Notifies Shipping Associates and Sales Representatives whenever an order has been cancelled.
  • Responsible for the complete and accurate processing of invoices.
  • Verifies payments in order to proceed with shipments.
  • Coordinating with carrier for merchandise returns and exchanges.
  • Assists File Clerk, Cashier and Shipping Coordinators when necessary.
  • Performs other clerical duties as required, including, but not limited to, filing, data processing, typing, etc.
  • Ability to grow, continually learning new services
  • Must be able to react to changes productively and handle miscellaneous tasks as assigned.
  • Ensures that billing of freight charges is effectively carried out; coordinated payment of all freight charges. Oversees record keeping with respect to charges. Interacts with Accounts Receivable concerning payment questions.
  • Collect or third party shipments are not charged freight.
  • When freight charges are prepaid or COD, then the freight must be charged.
  • When the shipment is domestic or COD, freight charges can be on the same invoice as the parts unless otherwise noted not to.
  • Also, if shipment is Blind, then fees must be included with freight charges invoice.
  • This option is used when creating a COD receipt for either UPS or truck line.
  • Examines airway bills and bills of lading for domestic and international shipments.
  • Foreign Customers will be exonerated from paying taxes, only if they have a Passport, I-94 and a Business Card. Otherwise, CTP must charge tax, unless permissible by the Shipping Manager.
  • If the shipment is prepaid, and it has to be shipped through a freight forwarder, you must send an e-mail to each FF Company and ask for a quote. For containers, use the same method.
  • Once a Freight Forwarder or Courier is establish, you should call or send an e-mail to schedule a pickup.
  • Prepares tracers on lost shipments; and preparing and filing claims for damages, lost shipments, and overcharges.
  • Ensure good customer relations by consistently delivering shipments on time and acting in a courteous and professional manner.

Knowledge & Skills

  • Basic administrative experience (filing, telephone, data entry)
  • 5+ years’ experience in Operations
  • Fully bilingual in English in Spanish
  • Excellent customer service skills

Physical Requirements

This position requires sitting, talking, walking, and use of hands, eyes and ears. Must be able to lift up to 50 lbs.

 

Note: This Job Description is subject to change at any time.

Warehouse Order Picker – Miami

  • Verify that the correct number of pieces/parts have been picked for the corresponding order
  • Carry or transport orders using pallet jack or other delivery platforms
  • Verify that order has been packed according to specifications
  • Manage pick ticket orders
  • Pull warehouse items from the shelves based on number, size, color, quantity, and quality
  • Mark items with stock codes
  • Work as a team member
  • Lift or pull boxes

Click here to apply now!