Assistant Manager – Dallas, TX

Job Summary: The Assistant Manager is responsible for ensuring supplies, stock, materials, packages, and products are processed through the delivery and warehouse system efficiently and safely.

Duties & Responsibilities :    

• The assistant manager will close or open the warehouse as needed. 
• Suppose Dallas Branch Director is out of office; this position will be second in command. All employees with tardiness or absence notices and all management-related questions or concerns must be directed to Assistant Manager.
• Compares identifying information counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records, and runs credit card transactions when needed. 
• Determines the method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
• Resolves billing or service complaints and refers grievances to designated departments for investigation.
• Reviews all pending shipments and advises Sales Representatives of any delays due to instruction or payment issues.
• Review Shipping Menu (AS400) to ensure all shipments are on schedule and all information about the order is up to date in the system.
• Confers with Receiving Associates to verify scanned merchandise.
• If an order is canceled, notify Shipping Associates and Sales Representatives.
• Responsible for the complete and accurate processing of invoices.
• Verifies payments to proceed with shipments.
• In charge of coordinating with carriers for merchandise returns and exchanges.
• Assists File Clerk, Cashier, and Shipping Coordinators when necessary.
• Performs other clerical duties as required, including, but not limited to, filing, data processing, typing, etc.
• Ability to grow, continually learning new services
• Must react to changes productively and handle miscellaneous tasks as assigned.
• Ensures that billing of freight charges is effectively carried out; coordinates payment of all freight charges and oversees record keeping concerning charges. Interacts with Accounts Receivable concerning payment questions.
• Collect, or third-party shipments are not charged freight.
• When freight charges are prepaid or COD, then the freight must be charged.
• When the shipment is domestic or COD, freight charges can be on the same invoice as the parts unless otherwise noted not to.
• Also, if a shipment is Blind, fees must be included with the freight charges.
• This option is used when creating a UPS or truck line COD receipt.
• Examines airway bills and bills of lading for domestic and international shipments.
• Foreign Customers will be exonerated from paying taxes only if they have a Passport, I-94, and a Business Card. Otherwise, CTP must charge tax unless permissible by the Shipping Manager.
• If the shipment is prepaid and has to be shipped through a freight forwarder, you must e-mail each FF Company and ask for a quote. For containers, use the same method.
• Once a Freight Forwarder or Courier is established, you should call or send an e-mail to schedule a pickup.
• Prepares tracers on lost shipments and files claims for damages, lost shipments, and overcharges.
• Ensure good customer relations by consistently delivering timely shipments and acting courteously and professionally.

Knowledge & Skills

• Basic administrative experience (filing, telephone, data entry)
• 5+ years’ experience in Operations
• Fully bilingual in English in Spanish
• Excellent customer service skills
• Physical Requirements

This position requires sitting, talking, walking, and using hands, eyes, and ears. Must be able to lift up to 50 lbs.