Dallas Warehouse Assistant Manager

Job Summary

The Assistant Manager is responsible for making sure supplies, stock, materials, packages, and/or products are processed through the delivery and/or warehouse system efficiently and safely.

Duties & Responsibilities

• Close or open facility as needed.
• If Dallas Branch Director is out of office, this position will be acting second in command and all employees with tardiness or absence notices as well as all management-related questions or concerns must be directed to Assistant Manager.
• Run credit cards when needed.
• Compares identifying information counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
• Determines the method of shipment, utilizing knowledge of shipping procedures, routes, and rates.
• Resolves billing or service complaints and refers grievances to designated departments for investigation.
• Reviews all pending shipments and advises Sales Representatives of any delays due to instruction or payment issues.
• Reviews Shipping Menu (AS400) to ensure that all shipments are on schedule and that all information about the order has been updated in the system.
• Confers with Receiving Associates to verify scanned merchandise.
• Notifies Shipping Associates and Sales Representatives whenever an order has been canceled.
• Responsible for the complete and accurate processing of invoices.
• Verifies payments to proceed with shipments.
• Coordinating with carriers for merchandise returns and exchanges.
• Assists File Clerk, Cashier, and Shipping Coordinators when necessary.
• Performs other clerical duties as required, including, but not limited to, filing, data processing, typing, etc.
• Ability to grow, continually learning new services
• Must react to changes productively and handle miscellaneous tasks as assigned.
• Ensures that billing of freight charges is effectively carried out; coordinated payment of all freight charges. Oversees record keeping concerning charges. Interacts with Accounts Receivable concerning payment questions.
• Collect or third-party shipments are not charged freight.
• When freight charges are prepaid or COD, then the freight must be charged.
• When the shipment is domestic or COD, freight charges can be on the same invoice as the parts unless otherwise noted not to.
• Also, if a shipment is Blind, fees must be included with the freight charges invoice.
• This option is used when creating a COD receipt for either UPS or truck lines.
• Examines airway bills and bills of lading for domestic and international shipments.
• Foreign Customers will be exonerated from paying taxes, only if they have a Passport, I-94, and a Business Card. Otherwise, CTP must charge tax, unless permissible by the Shipping Manager.
• If the shipment is prepaid, and it has to be shipped through a freight forwarder, you must send an e-mail to each FF Company and ask for a quote. For containers, use the same method.
• Once a Freight Forwarder or Courier is established, you should call or send an e-mail to schedule a pickup.
• Prepares tracers on lost shipments; and prepares and files claims for damages, lost shipments, and overcharges.
• Ensure good customer relations by consistently delivering shipments on time and acting courteously and professionally.