Inside Sales – Miami

Job Summary

The Sales Representative is responsible for providing timely and accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. The amount of customers this position has is less than the Territory Sales Representative.

This position requires strong negotiating skills.

The willingness to travel on some occasions.

The individual must have technical knowledge of our products, in the following areas:

• Product performance and specifications
• Product Application
• Product Troubleshooting

Ability to grow; continually learning about new products, services and methods of presentation for CTP products.

Performing other clerical duties as required, including, but not limited to, filing, data processing, typing, etc…

As part of the job, the position also requires that you have the ability to react productively to changes and handle other tasks as assigned.

 

Responsibilities

Sales

Meet or exceed established sale goals with the support and supervision of the Territory Manager.

Handle daily sales activities for appointed customers such as:

• Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
• Order placing – ensuring product availability
• Follow – up on orders to ensure items are ready to ship
• Creating shipping instructions – as per customer request
• Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
• May need to assist the Accounts Receivable department in matters of collection.

Follow – up on quotes and orders not finalized in order to complete the sale.

Look over all CTP parts categories demonstrating professional sales ability, knowledge and skills across all product lines.

Continually learn about new products, services, and methods of presentation for these products.

Understand and have complete knowledge of the system codes and software available, to operate efficiently.

Prepare frequent call reports that indicate the status of each customer.

Open new accounts as necessary.

Educate existing and potential customers on the use of CTP online.

Handle special request (Loc 2 Orders)

Work with the Shipping department in preparing freight quotes as requested by customers.

Assist customers to research parts.

Update back order status on a bi – weekly basis and provide clients with this information.

Handle container preparation with support of the Territory Manager.

Miscellaneous work such as follow ups with billing & invoicing.

 

Customer Service

Host visiting customers at the office or warehouse.

Interact with other departments to ensure the proper handling of customer requirements.

Resolve problems and complaints through proper internal channels in a professional manner.

Respond to all incoming emails within 24 hours.

Respond to all voicemails within 24 hours.

Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.