The Sales Representative is responsible for providing timely and accurate reports of progress and seeking new and innovative strategies for improving sales. This position has less number of customers than the Territory Sales Representative.
This position requires strong negotiating skills, Willingness to travel on regular days.
The individual must have technical knowledge of our products, in the following areas:
- Product performance and specifications
- Product Application
- Product Troubleshooting
Open to continually learning about new products, services, and presentation methods for CTP products.
Be able other clerical duties as required, including, but not limited to, filing, data processing, typing, etc.
As part of the job, the position also requires that you can react productively to changes and handle other tasks as assigned.
Meet or exceed established sale goals with the support and supervision of the Territory Manager.
Handle daily sales activities for appointed customers such as:
- Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
- Order placing – ensuring product availability
- Follow up on orders to ensure items are ready to ship
- Creating shipping instructions – as per customer request
- Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
- May need to assist the Accounts Receivable department in matters of collection.
Follow up on quotes and orders not finalized to complete the sale.
Look over all CTP parts categories demonstrating professional sales ability, knowledge, and skills across all product lines.
Continually learn about new products, services, and presentation methods for these products.
Understand and have complete knowledge of the system codes and software available, to operate efficiently.
Prepare frequent call reports that indicate the status of each customer.
Open new accounts as necessary.
Educate existing and potential customers on the use of CTP online.
Handle special requests (Loc 2 Orders)
Work with the Shipping department in preparing freight quotes as requested by customers.
Assist customers in researching parts.
Update order status bi-weekly and provide clients with this information.
Handle container preparation with the support of the Territory Manager.
Miscellaneous work such as follow-ups with billing & invoicing.
Host visiting customers at the office or warehouse.
Interact with other departments to ensure the proper handling of customer requirements.
Resolve problems and complaints through proper internal channels in a professional manner.
Respond to all incoming emails within 24 hours.
Respond to all voicemails within 24 hours.
Maintain sufficient supplies of marketing material, such as literature and/ or brochures
Knowledge/ Experience/ Skills:
The Sales Representative requires excellent leadership, organization, communication, and interpersonal skills; excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook.
Physical Requirements & Work Conditions
This position requires sitting (50%), walking (50%), talking, and using his/her hands, eyes, and/or ears. The individual must be able to travel by car, plane, or train.
Our company strictly prohibits the use of cellular phones in the facilities.
We follow a rigorous Non – Harassment Policy
Integrity & Confidentiality Agreement
Attendance & Punctuality Policy
Associates MUST wear Costex uniforms at all times.