International Inside Sales/Customer Service

International Inside Sales/Customer Service

About us
Costex Tractor Parts CTP® is a worldwide quality supplier of New Replacement Parts for Caterpillar® and Komatsu® Equipment and Engines. At CTP, we offer you premium tractor parts and exceptional service. The values that we live by are Innovation, Gratitude, Collaboration, Trust, Excellence, and Service. Our work environment includes a Modern office setting, Growth opportunities, Wellness programs, Regular social events, a Relaxed atmosphere, On-the-job training Safe work environment & Lively atmosphere.
Our team is seeking an experienced International Inside Sales Representative to join our team. The ideal candidate will have knowledge of parts for heavy equipment machinery or aftermarket parts. Your primary responsibilities will be managing customer relationships, answering inquiries, and providing product information and solutions. We’re seeking someone with excellent communication skills, a proven sales track record, and strategic thinking abilities to identify growth opportunities. Due to the business nature, the candidate must be completely bilingual in English and Spanish. This role is a fantastic chance for a motivated individual to join a dynamic, fast-paced team. As the Sales Representative, you’ll be responsible for providing timely and accurate progress reports and finding new and innovative sales strategies. The number of customers assigned to this position is fewer than that of the Territory Sales Manager. Strong negotiating skills are required for this role. Technical knowledge of our products in specific areas is a must.

Responsibilities:
Product performance and specifications
Product Application
Product Troubleshooting
Develop and maintain relationships with customers.
Understand customer needs and provide solutions to meet those needs.
Provide customer service and support.
Identify and qualify sales opportunities.
Make outbound calls to potential customers.
Maintain accurate records of customer interactions.
Achieve sales targets.

Ability to grow; continually learning about new products, services, and presentation methods for CTP products. As
part of the job, the position also requires you to react productively to changes and handle other tasks according to
your territory. As a sales representative, you will meet or exceed established sales goals with the support and
supervision of the Territory Manager.

Handle daily sales activities for appointed customers, such as:
Quoting (email, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
Order placing – ensuring product availability.
Follow–up on orders to ensure items are ready to ship.
Creating shipping instructions – as per customer request.
Credit handling – Ensure that orders received have the correct financial documentation and back – up so that payment is assured.
Assist the Accounts Receivable department in matters of collection.
Follow–up on quotes and orders not finalized to complete the sale. Look over all CTP parts categories demonstrating professional sales ability, knowledge, and skills across all product lines.
Continually learn about new products, services, and presentation methods for these products.
Understand and know the system codes and software available to operate efficiently.
Prepare frequent call reports that indicate the status of each customer.
Open new accounts as necessary.
Educate existing and potential customers on the use of CTP online.
Handle special requests (Loc 2 Orders).
Work with the Shipping department in preparing freight quotes as requested by customers.
Assist customers in researching parts.
Update back order status on a bi–weekly basis and provide clients with this information.
Handle container preparation with the support of the Territory Manager—miscellaneous work, such as
follow-ups with billing & invoicing.
*Knowledge of Market Analysis is a plus.

Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

But most importantly: Work life balance.

Experience level:
3 -5 years in sales and customer service

Supplemental pay types:
Quarterly Commission pay

Work setting:

Weekly day range:
Monday to Friday
No weekends
In-person office setting

Here are a few questions to take into consideration before submitting your application.

  • Reliably commute or planning to relocate before starting work (Required) Miami, FL 33166
  • How many years of experience do you have dealing with International customers?
  • Do you have experience in Market Analysis? (Preferred, not required)
  • Do you have experience with parts for heavy equipment machinery or aftermarket parts?
  • Are you willing to undergo a criminal background check and drug screening if hired?

Experience:
Customer service: 5 years (Required)
Language: English & Spanish (Required)
Work Location: In person

Job Category: Sales
Job Type: Full Time
Job Location: Miami

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